UK Delivery
OFF THE GRIDD delivers within the United Kingdom only. Every standard framed poster is A4 and supplied with a simple black frame.
- Standard Delivery — £4.99: estimated 3–5 working days after dispatch.
- Express Delivery — £5.99: estimated 1–2 working days after dispatch where the courier offers express service for your postcode.
- Free Standard Delivery: on qualifying UK orders of £50 or more.
Working days exclude weekends and UK bank holidays. Delivery times are estimates rather than guaranteed arrival dates; remote postcodes and courier disruption can cause delays.
Making and dispatching orders
We aim to prepare and dispatch standard poster orders on the same or next working day. Orders placed late in the day, at weekends or during bank holidays may dispatch on the following working day. Custom photo prints require a usable image and agreed instructions before preparation can start. We pack A4 frames protectively for transit.
Returns and cancellations
For standard, non-personalised items bought online, you can change your mind and cancel by contacting us within 14 days of delivery, without giving a reason. You then have another 14 days to return the items. For change-of-mind returns, customers pay the direct return shipping cost and should package frames securely. Please contact us first to request the return address.
When you cancel an eligible entire order, we refund the goods and the basic outbound standard delivery charge (if paid). Express delivery upgrades above the standard rate are not refunded for change-of-mind cancellations. We refund without undue delay and within 14 days of receiving the returned goods or proof that you sent them back, whichever is earlier. A deduction may apply where goods have been handled beyond what is necessary to inspect them, as allowed by law.
Personalised photo orders
Goods made to your specifications or clearly personalised (for example, a print produced from your own photograph) are generally excluded from the change-of-mind cancellation right. Your rights if an item is faulty, damaged or not as described still apply.
Damaged, faulty, missing or incorrect deliveries
If your order has a problem, contact jake@veyraprivate.com or use our contact form with your order number and photos where possible. We will provide an appropriate remedy in line with your statutory UK consumer rights. Where the goods are faulty or incorrect, we cover reasonable return postage as required by law.
To request a return or cancel an eligible order: email jake@veyraprivate.com stating your name, order number, items and that you wish to cancel. Your statutory rights are unaffected.